Last updated: 1 June 2026 | Applies to all registered members and visitors of zk99.win.
zk99 collects only the personal data that is strictly necessary for account operation, regulatory compliance, and service delivery. We do not collect data for its own sake.
All personal data held by zk99 is stored on encrypted servers with access restricted to authorised personnel on a strict need-to-know basis. Data in transit is protected by 256-bit SSL.
zk99 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with regulated service providers under strict contractual obligations.
Registered members may request access to, correction of, or deletion of their personal data at any time by contacting our support team, subject to regulatory retention obligations.
zk99 uses session and analytics cookies to maintain platform functionality and improve user experience. No third-party advertising cookies are deployed without disclosure.
Our data practices are governed by our gaming licence obligations and applicable data protection legislation. KYC data is retained for the minimum period required by regulatory mandate.
IMPORTANT: This Privacy Policy explains how zk99 ("we", "us", "our", "the Operator") collects, uses, stores, and protects the personal data of individuals ("you", "the Member") who access or use the zk99 platform at zk99.win. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This Policy forms part of and should be read together with the zk99 Terms & Conditions.
At zk99, we recognise that the privacy and security of your personal information is fundamental to the trust you place in us as a platform. This Privacy Policy sets out our approach to data governance — what we collect, why we collect it, how it is used, with whom it may be shared, and the rights available to you as a data subject.
We are committed to handling your personal data responsibly, transparently, and in a manner consistent with the obligations imposed by our gaming licence and applicable data protection frameworks. Where we use third-party service providers to process data on our behalf, we ensure those providers are contractually bound to equivalent data protection standards.
This policy applies to all data collected through the zk99 website at zk99.win, through our customer support channels, and through any other direct interaction you have with the zk99 platform or its representatives.
zk99 is the data controller in respect of personal data collected through this platform. As data controller, zk99 determines the purposes for which and the means by which personal data is processed. Responsibility for data governance rests with the compliance function within the zk99 organisation. For all data-related enquiries, please contact us at the address set out in Section 14 of this Policy.
zk99 collects the following categories of personal data from Members and platform visitors:
zk99 processes your personal data for the following purposes:
zk99 processes personal data on the following legal bases:
zk99 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Personal data is shared only in the following circumstances:
The zk99 platform uses cookies and similar tracking technologies to operate and improve its services. Cookies we deploy include:
You may manage cookie preferences through your browser settings. Note that disabling essential cookies may impair your ability to access the platform or use certain features.
zk99 retains personal data for as long as necessary to fulfil the purposes set out in this Policy, subject to the following minimum retention periods required by our regulatory obligations:
Following expiry of the applicable retention period, personal data is securely deleted or anonymised.
zk99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include 256-bit SSL encryption for all data in transit, encrypted storage of data at rest, access controls restricting data access to authorised personnel only, regular security audits and penetration testing, and incident response procedures for data breach scenarios.
Notwithstanding these measures, no data transmission over the internet can be guaranteed as completely secure. You are responsible for maintaining the security of your zk99 login credentials and should notify us immediately at [email protected] if you suspect unauthorised access to your account.
Subject to applicable law and regulatory obligations, you have the following rights in relation to your personal data held by zk99:
To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within 30 days. We may require identity verification before processing a data rights request.
The zk99 platform is strictly restricted to persons aged 21 and over. 21+ We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that we hold data belonging to a minor, we will take immediate steps to close the account, delete the data, and report the matter as required by applicable regulations. If you believe a minor has registered an account, please notify us immediately.
Some of the third-party service providers engaged by zk99 — including game platform software providers and cloud infrastructure operators — may process data in jurisdictions outside Malaysia. Where such transfers occur, zk99 ensures that appropriate safeguards are in place, including standard contractual clauses and due diligence on the recipient's data protection standards, to ensure your personal data receives a level of protection consistent with this Policy.
zk99 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. Where changes are material, we will notify registered Members by email to the address on file or by displaying a prominent notice on the platform. The date at the top of this Policy reflects the most recent revision. Continued use of the platform following the effective date of any revision constitutes acceptance of the updated Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by zk99, please contact our Data Protection team:
Email: [email protected]
Our support team is also available via live chat 24 hours a day, 7 days a week, accessible after completing the zk99 Login process. We endeavour to respond to all formal privacy enquiries within five (5) business days.
Play with confidence knowing your personal and financial information is protected by bank-grade security and strict data governance. Access your account today.
Access Your zk99 Account